圣瑞吉斯阿斯彭度假村-住客評論

Guest（Family） 2025-12-01
The room was spotless, the staff was both friendly and helpful, the views are unparalleled, and the overall amenities were above the bar.
酒店回復：
Dear Valued Guest, Thank you for taking the time to share your warm feedback regarding your stay at The St. Regis Aspen Resort. Your compliments were a pleasure to read, and we are delighted that our immaculate accommodations with breathtaking views and devoted associates helped to make your visit extraordinary. We will share your gracious remarks with our entire team, and we look forward to welcoming you back very soon.Sincerely,Olivier Azzopardi Hotel Manager
Guest（家庭旅游） 2025-12-01
My recent stay at The St. Regis Aspen Resort was truly a good one – actually, it was outstanding! This iconic property lives up to the St. Regis reputation for refined elegance and impeccable service, making it the perfect base for an Aspen getaway. Location (10/10): Perfectly situated at the base of Aspen Mountain, the resort is just steps from world-class skiing, high-end shopping, and vibrant dining scenes. You can ski-in/ski-out in winter, and in summer, it's ideal for hiking or simply enjoying the stunning Rocky Mountain views. The convenience can't be beat.
Guest（Business traveler） 2025-11-01
Although it was summertime when I visited here, I had wonderful time here. Butler service and ride service satisfied me.
Guest（Couple） 2025-11-01
We stayed here for a couple nights while attending a birthday bash for a local friend. Everything flawless from check in to check out. Front desk friendly, professional, and efficient, as was valet parking, ski valet, restaurant staff, and service in all parts of the hotel. The room was luxuriously comfortable, and well designed. Loved it and felt as if everyone that was on staff worked well together for a common purpose...Happy and well cared-for guests!! Thanks
Guest（Other） 2025-11-01
Upon arrival we were greeted by bellman, Bryan, who was and is exceptional. He gave us valuable information on where to go, what to do and everything inbetween. The St Regis excels all around in overall service and cleanliness with very comfortable accommodations. I hope to stay at other resorts in this chain.
Guest（商務旅客） 2025-11-01
The St. Regis staff was outstanding and attentive. Especially, Javier Gomez who serviced our group during breakfast. I love to start the day with hot oatmeal. However, It was not included on the buffet. I asked Javier if it was available and it arrived shortly. Each morning thereafter when I entered the breakfast room, Javier greeted me, was on the case and my hot oatmeal arrived within minutes. Thank you so much!
Guest（其他） 2025-11-01
In general we have a good impresion, but: 1) It was our honeymoon trip and we have ordered flowers on arrival. We confirmed the tipe of flowers by email with concierge, but on arrival no flowers were in the room. Only an email from concierge on the next day, telling that he was off, that's why we could not get the flowers. 2) Every day there was a line to breakfast restaurant. Not long, but still it took time. 3) Hard to make a reservation to the SPA. (Pool inside is super extra small).
Guest（情侶） 2025-11-01
軟硬件完美，服務不行。作為白金會員，提前一個多月郵件溝通了anniversary，沒有任何歡迎禮遇，連果盤/歡迎信都沒有，保潔還把我們的牙套弄丟了，賠積分也沒到賬。
Guest（情侶） 2025-10-01
We were disappointed with our stay. Upon check-in, the front desk was not truthful about an upgrade, even after we mentioned that we are Platinum American Express and Marriott Bonvoy Platinum members. The restaurant experience was equally frustrating — the food was disappointing, and the service was extremely poor. While the staff was generally kind, it was clear they were poorly trained and unprepared to provide the level of service expected from this brand. Overall, it fell well below the standards we’ve come to expect from Marriott properties.
酒店回復：
Dear 619LizH, We are truly grateful that you took the time to share your thoughts, and we are sincerely sorry that your recent stay did not reflect the refined experience you rightfully anticipated as a Marriott Bonvoy Platinum Elite member. We regret that your arrival experience and communication regarding your upgrade did not meet your expectations. We are also sorry to hear that your dining experience fell short of expectations. We have addressed this with the appropriate individuals, and we are grateful for your patience. We hope you will consider giving us another chance to provide you with the flawless and meaningful stay you deserve. Sincerely, Olivier Azzopardi Hotel Manager
Guest（與好友旅游） 2025-08-01
I thought I was going to be absolutely "wowed". NOT THE CASE. We came in the summer for a very elevated experiential w/e for some very special friends. I will start by saying that in order to get to our room we had to walk down a back of house service stairwell to get there because the elevator to our room was out of service. We addressed the front desk and were told we'd get a call from the Manager. Never happened. Approached the desk again the next day, same message. We also booked 3 nights, but due to family emergency we only needed 2 nights. Did not request for a refund but was going to let my 80 year old father use the third night since it was paid... I advised their management team he could not use stairs. Nothing was done about it. Such a disappointment regarding operations and management. Room service trays left (not ours) out in hallways for extended amount of times, sometimes almost 24 hours. Never got a reset of water in the room bc no one ever came to clean the room. I will say, the service team at the restaurants and bar were absolutely incredible. You should consider advancing some internal hospitality members from your team as they were the ones to recover our experience as best they could.
酒店回復：
Dear Q193OPmichelleh, We were disappointed to read your feedback, and we apologize for anything other than a perfect stay. Our team prides itself on delivering meaningful and extraordinary hospitality, and we regret the lack of follow-up from our end. We have shared your concerns with the appropriate individuals to ensure this is not repeated moving forward. We are also sorry your time with us was interrupted by issues with the elevators. This will be addressed with the relevant teams, and we are grateful for your patience. Additionally, we are disappointed to hear about the inconvenience caused to you due to our housekeeping service. We will take the proper action as we continually focus on advancing our guest's experiences on all levels. Thank you for your candid review, and we would welcome another opportunity to provide you with the seamless and exceptional visit you deserve. Sincerely, Olivier Azzopardi Hotel Manager

圣瑞吉斯阿斯彭度假村

客戶評價 由實住客人提供的真實點評

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（Business traveler） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Other） 2025-11-01

Guest（商務旅客） 2025-11-01

Guest（其他） 2025-11-01

Guest（情侶） 2025-11-01

Guest（情侶） 2025-10-01

Guest（與好友旅游） 2025-08-01

客戶評價由實住客人提供的真實點評