圣瑞吉斯阿斯彭度假村-住客評論

Guest（情侶） 2025-08-01
If you’re dreaming of clean air and beautiful Mountain Views reconsider The St Regis . There is construction across the street making it a view of a dump. It’s loud and dusty . St Regis said they were sorry but it’s like that for 2 years. Paying St Regis prices I would expect more. There are plenty of fabulous hotels in Aspen
酒店回復：
Dear TammyLynnKY, We appreciate your feedback about your recent experience. While the surroundings and public areas outside our resort grounds are not under our control, we continuously strive to minimize any external disruptions for our guests. Our team remains committed to creating a quiet, relaxing environment for our guests, and we hope our service and amenities provided some balance to the urban development happening in our area. Thank you for your candid review, and we hope you will consider giving us another chance to provide you with the flawless and meaningful stay you deserve. Sincerely, Olivier Azzopardi Hotel Manager
Guest（其他） 2025-07-01
Many hits & misses... This property is at least consistent in its ability to have me questioning my sanity (every time) for paying the nightly prices they charge here for the empty experience they deliver. The St. Regis name carries a lot of weight. The type of customer it attracts is one with very high expectations, but this particular property can't seem to get their act together. Lots of junior level staff who aren't truly empowered to help guests or solve issues. This is not only a hotel management issue, but a Marriott Corporate issue. With the prices this hotel charges, they should be able to hire quality local workers and retain them. Instead they hire cheap, international labor which turns over just about every season and can't meet the expectations of clients at this level. It's a beautiful property in a great location, which is what keeps me coming back. But the rooms weren't thoughtfully laid out. At this point I've stayed on every level and in just about every corner of the property. Most of the standard rooms are small (with very little storage space) and the walls between them are thin (noise issues abound). Another disappointing aspect, unlike its sister property in Deer Valley, is they almost never offer upgraded rooms, even when they are available. On my most recent stay, the hotel was low occupancy. I booked a standard room on a low floor, and that's exactly where they put me. It's fine I guess. However knowing my loyalty to the property, and the availability of much better rooms, you'd think they'd offer a complimentary upgrade of some kind. They put me in a tiny, dark room covered in dust with no view. That is the difference between a true 5-star resort, and this property. It's the details and the thoughtfulness. The valet/bell desk is very hit or miss. It depends upon how busy they are. A lot of guests complain about the changing "scene" at this hotel. What used to be a family-oriented, luxurious mountain experience has turned into a nightclub and revolving door of obnoxious influencers from L.A. and New York. This is why I stay away during the busiest times of the year. Marriott has definitely shifted their focus towards a much younger demographic in recent years. I'm right in the middle of the two generations so I'm neutral on this I suppose. Although I'm not a fan of the bumping club music late into the night or the smell of **** infiltrating my room. Feels like I'm in college all over again. If you are someone who is used to impeccable 5-star service, the prices at this property will fool you into thinking it can be found here. Don't fall for it. I'll be back, St. Regis Aspen. I look forward to updating my review in the near future.
酒店回復：
Dear Skitrip377, Thank you for taking the time to share such detailed feedback. Your continued loyalty to our resort is deeply appreciated, and we are grateful for the opportunity to understand where we fell short of delivering the experience you expected. We strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn that you found our service to be inconsistent. We apologize for issues during your visit and have followed up accordingly. We understand your frustration and appreciate your patience in these matters. We also understand your disappointment regarding the layout and comfort of the guest rooms. Your feedback has been shared with our relevant departments as we are looking ways to enhance our guest experience. We also acknowledge your frustration with the cleanliness of the assigned room. We truly hope to welcome you back for a future stay that reflects the elevated experience and attention to detail you have every right to expect. Sincerely, Olivier Azzopardi? Hotel Manager
Guest（獨自旅游） 2024-10-01
I had an exceptional experience. Aaryan, a young man from India, gave me the best, genuine, bespoke service. At the smores station outside, he invited me over to enjoy the experience, shared his culture with me and made me feel like family, not just a valued guest...he went above and beyond.
酒店回復：
Dear nds92019, Thank you for choosing The St. Regis Aspen Resort for your recent stay. We were thrilled to read your comments about the exceptional service you received from our staff. Our associates are passionate about inspiring and connecting with our guests, and we appreciate you recognizing Aaryan by name. Please be assured we will pass on your comments to him. It was our pleasure hosting you, and we hope to have you back with us again soon. Sincerely, H. Steenge-Hart General Manager

圣瑞吉斯阿斯彭度假村

客戶評價 由實住客人提供的真實點評

Guest（情侶） 2025-08-01

Guest（其他） 2025-07-01

Guest（獨自旅游） 2024-10-01

客戶評價由實住客人提供的真實點評